Help

Here are answers to the most common questions we receive:

(1) How will you acknowledge my order?

An email acknowledgement of your order will be sent to you almost immediately when you place your order to confirm that it has successfully been received. You will also receive confirmation of your credit/debit card payment.

(2) Will my online payment/bank details be secure?

Yes, our credit/debit card payment system is secure and online transactions are verified by Secure Trading. Any information exchanged with any address beginning with https is encrypted using SSL before transmission.

(3) How long will it take for my magazine to arrive?

Magazine deliveries to the United Kingdom can take up to 3-5 working days. Speed of delivery to purchasers outside the UK obviously depends on the quality of service provided by the various organisations along the way. The following airmail delivery times should be calculated from the date the magazine is published and are approximate: Europe 5-10 working days. Rest of World 10-20 working days. Please note: Orders for unpublished issues will be dispatched as per the published date stated on this website.

(4) Can I order back issues of a magazine?

Unfortunately we do not maintain back issue stock for any of the magazines promoted on the website. However, if you email the Customer Services team by email help@buyamag.co.uk they may be able to help you with your request.

(5) What is the price in USD$ or other currencies?

Prices will be converted by your credit/debit card company at the current rate of exchange. This rate will fluctuate.

(6) What if my magazine doesn’t arrive?

Simply contact one of our Customer Services team by email help@buyamag.co.uk and they will check we have your correct address details and arrange for a replacement copy to be sent to you.

(7) What if my magazine arrives damaged?

Simply contact one of our Customer Services team by email help@buyamag.co.uk and they will arrange for a replacement copy to be sent to you.

(8) How do I change my address?

You can notify us of a change of address by sending an email to help@buyamag.co.uk. Please remember to include the magazine name and your order reference number.

(9) Can I cancel my order?

The order can be cancelled/refunded and you will be refunded for any un-mailed issues. Simply contact one of our Customer Services team by email help@buyamag.co.uk and they will arrange for your order to be cancelled.

(10) Can I redeem my gift voucher against any product on the website?

Gift vouchers can be redeemed against any credit/debit card promotion on buyamag.co.uk, unless stated differently in the offer details.

(11) Where do I input my gift voucher code?

You will find the 'Redeem Voucher' box on the Basket Summary page, please input your gift voucher code here.

(12) What happens if I don't use all of my gift voucher balance?

Any unused balance will be recorded in your account on buyamag.co.uk for you to use on future orders.

(13) What happens if my order exceeds the amount of my gift voucher?

If your order exceeds the amount of your gift voucher, the difference must be paid by credit/debit card.

(14) Does my gift voucher expire?

Gift vouchers, and unused portions of gift vouchers, are valid for 12 months from the date of purchase.

(15) Can I exchange my gift voucher for cash?

No, gift vouchers cannot be exchanged for cash.

If there's anything not mentioned above that you'd like more assistance with please don't hesitate to get in touch

Delivery Rates

Magazine delivery rates (unless stated differently in promotion)

UK: Free
Europe: £3.00
Rest of world: £5.00

Magazine delivery times (unless stated differently in promotion)

Magazine deliveries to UK can take up to 3-5 working days
Magazine deliveries to Europe can take 5-10 working days
Magazine deliveries to Rest of World can take 10-20 working days

Please note: Orders for unpublished issues will be dispatched as per the published date stated on this website.

Book delivery rates (unless stated differently in promotion)

UK: Free
Europe: £1
Rest of world: £2.50

Book delivery times (unless stated differently in promotion)

Book deliveries to UK can take up to 3-5 working days
Book deliveries to Europe can take 5-10 working days
Book deliveries to Rest of World can take 10-20 working days

DVD delivery rates (unless stated differently in promotion)

UK: Free
Europe: £1
Rest of world: £2.50

DVD delivery times (unless stated differently in promotion)

DVD deliveries to UK can take up to 3-5 working days
DVD deliveries to Europe can take 5-10 working days
DVD deliveries to Rest of World can take 10-20 working days

Terms & Conditions

Terms

These terms apply to all users of this website and any other website operated by other companies in the same group ("Group Companies"). If you do not accept these terms then you should immediately stop using this website. Your use of the website confirms your acceptance of these terms. We cannot guarantee that you will always be able to access the website; we will not be liable to you for any interruption or delay that you experience in accessing the website, whatever the cause.

Privacy Statement

The information you give and we obtain through you using this website may be used by this Company and by other Group Companies for purposes in connection with your use of this website and other websites operated by Group Companies and also for marketing activities of this Company and other Companies in that Group. By using this site you confirm your consent to this. If you do not want to receive any marketing information from this Company and/or other Group Companies then please notify us. By submitting your email address to register, you agree that Archant, its third party service providers, and the Community Moderators may use your email address to contact you about your profile or any content you post on the Community, and for other administrative purposes related to the Community.

Newsletter

By becoming a newsletter registrant you authorise Archant Limited to contact you with the latest subscription offers and other special deals from this site. You can unsubscribe from the newsletter at any time.

Links

This site provides links to other websites. These links are for your convenience only and do not signify that we endorse or have any responsibility for the content of or any transactions that you enter into relating to those linked sites.

Content

All material on this site is protected by copyright. You may only copy, download and reproduce it for your own personal use. You must not use it in any way for commercial purposes or for gain unless you first obtain our written consent.

Sales and Services

A contract for us to supply you with goods or services will only be created when we accept your order (which we may do in writing, by email or by fulfilling that order). Goods and services advertised on this website may not actually be available when you place your order as we reserve the right to withdraw services at any time. We will endeavour to deliver goods and provide services on the basis and in accordance with the timescales mentioned on this site but time shall not be of the essence of those arrangements and we will have no liability if we are delayed in or prevented from providing the goods/services by factors beyond our control. This website is made available on the basis that there are excluded, to the extent permitted by law, any terms implied by statute or otherwise and all liability for any loss or damage however it arises out of the use of this website or reliance on its content.

Contributions

We are delighted to receive your contributions to our bulletin boards, chat rooms and the like but only on the basis that:

  • you accept that they may be monitored;
  • you accept that we may exercise editorial control over them and may decide not to allow publication at our absolute discretion;
  • you warrant to us that all such contributions are lawful and not obscene, offensive, defamatory or infringe any rights of any third party and that you will indemnify us in respect of any breach of that warranty;
  • you warrant to all us that all content that you submit will be accurate, truthful and not misleading in any way;
  • you licence us and all Group Companies to use the information you provide on any medium and you waive your moral rights in respect of it. The information includes forum postings, blogs and photographs posted on the forum, or any of the Archant Group Companies' websites.

Law and Jurisdiction

Your use of this website, these terms and any matters arising are subject to the laws of England. Any dispute is subject to the exclusive jurisdiction of the Courts of England. Save as specifically provided otherwise, this website is targeted only at, and goods and services are only available to, UK residents.

Gift Vouchers

  • Gift vouchers can be redeemed against any credit/debit card promotion, unless stated differently in the offer details.
  • You will find the 'Redeem Voucher' box on the Basket Summary page, please input your gift voucher code here.
  • Any unused balance will be recorded in your account on SubscriptionSave.co.uk for you to use on future orders.
  • If your order exceeds the amount of your gift voucher, the difference must be paid by credit/debit card.
  • Gift vouchers, and unused portions of gift vouchers, are valid for 12 months from the date of purchase.
  • Gift vouchers cannot be exchanged for cash.
  • One or more gift vouchers can be redeemed against an order.
  • We are not responsible if a gift voucher is lost or used without permission.

Competitions

Specific rules apply to all competitions on this website; they are available as indicated on the relevant page(s).

Pricing

We aim to offer the lowest prices on all Archant owned publications compared to other online subscription agents. If you find this is not to be the case on an equivalent annual offer, please contact admin@subscriptionsave.co.uk with full details.

Privacy Policy

Information that is gathered from visitors

In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit.

Cookies may be used to remember visitor preferences when interacting with the website.

Where registration is required, the visitor's email and a username will be stored on the server.

How the Information is used

The information is used to enhance the visitor's experience when using the website to display personalised content and possibly advertising.

Your contact details will not be sold, rented or leased to 3rd parties, unless you have opted in at time of order. We may use your details to contact you with news of our products/services or special offers by us or our affiliates.

Visitor Options

If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.

You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.

Cookies

Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website. 3rd party advertising companies may also use cookies for tracking purposes.